Delivery
Orders are shipped by the team within 24 hours. UK orders are sent using Royal Mail Tracked 24. Royal Mail will email when the order is out for delivery; this is normally next day delivery. Orders to the USA are sent by Royal Mail International Tracked, with an aim of 5-7 days for delivery. They will arrive with duties and taxes paid, which are calculated at checkout. For other worldwide destinations, duties will be payable based on local customs charges. We are currently unable to ship to the EU but are happy to send your order to a friend in the UK.
Returns
Please get in touch with us via our website, by email at post@gagnonessentials.com or by telephone on +44(0)207 224 2332 if you are not completely satisfied with your order. We are happy to discuss your concerns.
If you wish to apply for a refund please contact us within 14 days from the date your order was processed. Products must be returned to us in their original packaging, unopened and with proof of purchase. Please send to the following address:
Gagnon Essentials
4 Old Park Lane
London
W1K 1QW
If we receive your returned goods in the conditions described above we will arrange a full refund of the price you paid for your order, excluding any delivery charges. Refunds will be made using the same method of payment used to place your order.
Refunds are given at our discretion. We do not accept returns and offer refunds on bespoke, made-to-order items.
Please see our Website Terms and Conditions of Supply of Goods for full information on refunds and returns. Advice about your legal rights to cancel orders is also available from your local Citizens' Advice Bureau or Trading Standards office.