Please get in touch with us via our website, by email at or by telephone on +44(0)207 224 2332 if you are not completely satisfied with your order.  We are happy to discuss your concerns.


If you wish to apply for a refund please contact us within 14 days from the date your order was processed. Products must be returned to us in their original packaging, unopened and with proof of purchase. Please send to the following address:


Gagnon Essentials 

4 Old Park Lane




If we receive your returned goods in the conditions described above we will arrange a full refund of the price you paid for your order, excluding any delivery charges. Refunds will be made using the same method of payment used to place your order.


Refunds are given at our discretion. We do not accept returns and offer refunds on bespoke, made-to-order items. 


Please see our Website Terms and Conditions of Supply of Goods for full information on refunds and returns. Advice about your legal rights to cancel orders is also available from your local Citizens' Advice Bureau or Trading Standards office.